FAQ

You will receive an email letting you know when your order is ready for pickup in Ottawa. The email will contain all of the information you need about your pickup. Unfortunately pickups are not available in the Whitewater Region at this time.

Our delivery area in central Ottawa covers anything from Pinecrest to St. Laurent and from the river down to Ottawa South.

We deliver throughout the Whitewater Region including: Westmeath, Beachburg, Cobden, Lapasse & Forrester's Falls. We are located in Westmeath, so for further areas, delivery may take longer.

We do not. All of our honey is raw, unpasteurized. Our process is as follows: We take frames directly from the hive, uncap the cells, spin the honey out in an extractor (like a centrifuge), put it through a strainer, and bottle it up.

Crystallization is a natural process and all high-quality honey will eventually crystallize. Remember grade 9 science class when you tried adding sugar to water until the sugar crystallized out in a super-saturated solution? Honey crystallization is the same process. Honey is made up of glucose and fructose. The glucose attaches to particles in the honey (usually pollen) and starts a chain reaction where the sugar crystallizes out of the liquid. There are certain conditions that make it more likely for honey to crystallize more quickly including: higher glucose content, the presence of pollen or other particles in the honey, and colder storage temperatures.

Yes! It’s delicious! Many people prefer crystallized honey because it typically has a nice sweetness to it and is less messy than liquid honey.

In general, supermarket honey is blended so that varieties that crystallize more quickly are blended with those that don’t, in order to create a product that stays in a liquid form longer. Often it is also pasteurized and heavily filtered. This helps make a product that can easily be squeezed out of a plastic bear for many months. But we think this blending has quite a negative impact on taste (imagine mixing several varieties of craft beer together – yuk!). You just can’t get the same flavour profile when things are blended as you can when they are isolated. Our philosophy is that the bees know best, so we process all of our honey in small batches so you can taste the differences in what they collect with each week in the season.

Yes! If you prefer liquid honey, there are many ways to get it back to that state. Some people recommend microwaving, but we found the jars sometimes crack if the microwave is strong – and that makes *quite* the mess of glass and honey – not recommended! We recommend this process: 1. put jar of honey in a pot on stove 2. add water to pot until it’s about 3/4 of the height of the jar 3. heat on medium/high heat until water reaches a gentle boil, then turn the heat down to medium 4. wait about 15 minutes checking in on it occasionally – it should liquify at some point, if it hasn’t, just wait a bit longer… (different honey has different compositions so there isn’t an exact time…) 5. turn off the heat when it’s all liquified 6. let the jar come to room temperature as the water bath does (this process resulted in the lowest number of cracked jars in our testing)